SERVICE

For us, good service starts before the purchase – and does not end there.

We are your direct contact for questions and problems.

Whether you need consulting, workshops & trainings, maintenance or repairs – our team will find the right solution for your specific question.

CERTIFIED SERVICE

We are not only the official distributor of Dekati products in Germany, Austria, Switzerland and the Benelux countries, but also official Dekati Certified ELPI®+ Service Center.

CONSULTING

Are you planning a project, a study, the monitoring of limit values and requirements – but do not exactly know which measuring device in which configuration is suitable for your purpose?

Our experts will be happy to help you with a detailed consultation.
Thanks to our many years of experience in the field of environmental measurement technology, we are familiar with a wide variety of application options and will also find the right setup for you.

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MAINTENANCE

To ensure constant and reliable measurements, a measuring device must also be maintained.
Too often, measuring devices are pushed to their limits during a project, wear parts are not sufficiently taken into account and after work is done, the devices disappear into storage rooms, from which they usually only get taken out of when the next project is due.

Regular maintenance can prevent faulty measurements and a malfunction.

Our technicians are excellently trained and know the measuring devices and their critical points in detail.
Depending on the type of measuring device, maintenance by us is based on the service procedures recommended by the manufacturer and is usually completed with a function test. If a device error that would require a separate repair is found during maintenance, we will only do so after consultation with the customer. The maintenance work is documented and presented to the customer in the form of a service log.

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REPAIRS

If the instrument no longer works reliably, a maintenance and the replacement of consumables have not improved the condition and you simply cannot find the error, we are your helping hand.

Our technicians are excellently trained and know the measuring devices and their critical points in detail.
If even we do not know how to fix your device, we are in close contact with the manufacturers and can therefore safely solve your problem.

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WORKSHOPS & TRAININGS

Your planned project requires dealing with complex measuring instruments and processes and you or your employees need detailed instruction?

Our experts have completed numerous further training courses and workshops by the manufacturers themselves and are in constant contact to keep up to date and to be able to communicate changes and innovations directly to our customers.

We will gladly offer you a training course or a workshop tailored to your needs.

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, Owner: (Registered business address: Germany), processes personal data only to the extent strictly necessary for the operation of this website. All details in the privacy policy.